I brought my truck to the dealer for a vibration concern. They performed a Road Force Balance to the tires, and noted that one of the tires had a 35 lb road force variation. Being a Technician for 26+ years, I know that is what is causing the vibration. Why the dealer did nothing about it confuses me. I am planning to return to the dealer for my concern, when it is convenient for me. Which is difficult, because I work the same hours as the Service Department.
drop of was quick and easy (and actually before the opening time of 7:00am which was very convenient. Service was quick. Pick up was also quick and convenient. I did not use shuttle services. Overall a very easy experience which is just what I want for car maintenance.
A service engine light appeared on truck, along with immediate emails, alerting me of a potential situation with the vehicle. I immediately contacted Pape Chevrolet and was instructed to get The vehicle to the dealership if I felt safe in doing so. I did, and the truck was inspected and cleared to drive by the end of the day. I was given a loaner and had my vehicle back within a few hours.