Outstanding Dealership with great people and of course a wonderful owner! I have dealt with Freddie Pape for 35 years and worked for his dad. This is the 15th vehicle I have purchased over those 40+ years and we have a great relationship!
This visit was my first visit with my new truck. Called for appointment and talked about recall notices. It was explained to me what the two recalls were and how long they should take to resolve the issue. It was clear that one of the recalls could not be completed on a Saturday due to Saturday staffing. I am good with this as it was explained in detail. Dropped my truck off Friday night and picked it back up on Saturday afternoon. To my surprise they were able to take care both recalls. It was just an added bonus. When I received the call, I was told in detail what they did. I did leave a note in the truck about something I saw and was told the recall resolves that issue. Very happy customer with how smooth the process went. This reinforces why I purchased my vehicle from Pape Chevrolet in the first place. Excellent job Service department.
The Chevy Bolt we are leasing needed a passenger door bracket replacement, and for the transmission warning to be checked. A few weeks ago, the car would not stay in drive or reverse and an error related to the transmission came on. Both the door and transmission issues were fixed. Andrew handled the service issue and was both pleasant and friendly as usual. Thank you.
Jim, who gave me a ride to work and picked me up to bring me back to the dealership, was very kind. He knew that I was nervous about finding my way home, and so he offered to let me follow him to the highway, which I did. He made sure that I knew when to change lanes and turn to get on the highway. I really appreciated his helpfulness.
Scot was great. He listened to what I wanted and was pleasant and positive throughout the whole process. He even endured me chatting his ear off while test driving ����. It was a great experience and I would definitely recommend him to anyone looking to purchase a vehicle.
I���ve been working with Pape for 30 years. I���ve always had great experiences with their service team and this time was no exception. They give me an appointment that fits my schedule and get me in and out in a reasonable amount of time which is what I expect from them.