I could be wrong here, but l was not at all satisfied with my the response that I received from the service technician. I complained of a noises' AC system. The problem was not taken care and I was told that they would let GM know of the problem and what to do. One of the solutions I was told was to add insulation so that l would not hear the noise ?? Not a good answer for a brand new truck!
On my way back from a cross country trip in my 2021 Silverado, the truck started flashing warning lights and running rough about 600 miles from home. I managed to make it home and brought the truck to Pape Chevy the next morning. Andrew Poston, my service advisor, managed to get my truck into the shop right away for diagnosis. They determined it was a valve lifter problem, and said they would do their best to fix it as quickly as possible as I depend on my truck for work, and Andrew got me a loaner truck. I planned on being without it a least a week, then Andrew called me the very next afternoon to say my truck was ready! That is what I call great service, above and beyond. But then again, that's what the people at Pape Chevy always do for me.
Service had my truck for a week to fix a couple warranty issues, they did not call to let me know the service was completed and had told me it would only be a couple days. I had to call twice to get updates and talk with my salesman to see what was going on. I received an email telling me the truck was ready a few hours after it was back at my business.
I came in for a new sticker. The old sticker was removed and the new one was applied with precision unlike any I've seen before in sticker application. They even supplied a full one-year, don't-get-pulled-over-for-expired-sticker guarantee on the sticker. Will definitely be back two or three months after this new sticker expires for more incredible service.
You guys aren't the nearest Chevy dealer to me but I much prefer your customer service to your competitors. Thanks for always being friendly and accommodating! I grew up with a dad who managed a parts department at another Chevy dealer in Maine for 30+ years, so I recognize a well-run operation when I see one, and you've got a loyal customer in me.