I got the car today, Friday, February 8th. I had ordered the car with the understanding that it would have no more that three or four miles on it. It had 31 miles on it. My salesman claimed to not know it had that many miles on it. Claimed it must have been pulled from the line at the factory and taken out to test all the safety features. Really? For 31 miles?The car had almost zero gasoline in it. We had to drive it to a local station, a rather perilous enterprise, given the traffic, to fill it. The car was the dirtiest "new" car I have ever purchased. The top of dashboard is covered with dust, the face of the speedometer is smeared and has debris attached to it. The center screen has a big smear of some sort on it. The front and rear windows are streaked and not even close to clean clean. All in all, the car seems "old". Like it was built a while ago and the inside of the windows has the usual buildup of something on them. It takes time to accumulate that.There was only one paper floor mat, for the driver. Pape can't afford to put in two? Overall, I would say my opinion of the car, as delivered, was shocking. In recent years I've taken delivery of a Mini Cooper, two Ford F-150's and a Ford Fusion Hybrid. All were in brand new condition. I think I should take the car somewhere to have it detailed, so at least it looks new. Would Pape pay for that? Not a chance. They are very much Pape centric. Customer centric would be a better model for the future, if they have one. Wish I had gotten a new, 2019, Volt. I don't think I did.
Top notch! Steve, Carmen, Frank, Ethan and Mary are total professionals. They look out for me, the customer, and researched every angle to provide the best deal. That's why I only buy from PAPE! I drive my new Silverado with a big smile and lots of confidence. I will remain a loyal customer...always!
recent visit was two-fold or maybe three-fold -- need a scheduled oil change -- knocked off antenna on back of vehicle when removing snow and the unfortunate husband backing up car into car parked across street --- The Service Department was great in completing my oil change (also rotated tires) in a timely manner --they were also able to repair the antenna that had been broken off --- the Auto-body shop was quick with an estimate to get the back of the vehicle looking like new (this will be a follow up in the spring)
Everyone was super helpful and accommodating! Even though I needed to pick my vehicle up after hours someone from sales was able to assist me and even offered to clear the snow from my vehicle. Thanks for great service!
The sales team was amazing. They were patient, kind and great at explaining details and options of the car and the financial aspects of buying it. One of the most amazing supports was the opportunity to learn one on one in my own new car about how to navigate all the technology that came with my 2019 Equinox. I loved the experience and the new car!