Your staff was very friendly and knowledgable. We enjoyed working with Ed M. We appreciated the dealership's fair negotiations on our trade-in right out of the gate, which sped up the process and assisted in our trade-in decision-making. We are enjoying the 2021 Chevrolet 2500 Express Cargo Van. We would recommend Pape Chevrolet to family and friends.
The salesman Scott Curit was excellent to deal with. We looked at various options and found the right one for our business after looking at our options. The finance dept was also great. Jayne had multiple finance and payment option to choose from. I will definitely be doing more bussiness in the future with Pape Chevrolet.
While shopping on the weekend, we encountered a check engine light and we were experiencing an issue that seemed like it could be significant with the transmission on our brand new Traverse. Turns out the factory simply overfilled the transmission with fluid. But the dealership was right there and the owner of the Dealership himself went out of his way to make sure we had a vehicle to drive home in while our vehicle could be diagnosed when the service department reopened on Monday.
As per my last experience, the sales staff is still as wonderful to work with as my last visit three years ago. I will also add that not only is the sales staff but also, I will give the entire operation of Pape Chevrolet, is pleasant to work with when in need of assistance on any issue you may have.
We had a great experience with Pape. Ryan was awesome to work with to get us into the truck we wanted. He went above and beyond even after the purchase to update us with some additional things we wanted on the truck. We had 4 hours of drive time to shop there so a lot of our talks started and continued by phone. That too went great. Thumbs up to Pape!
The service was outstanding. From setting the appointment, the prompt response at the counter, the prompt diagnosis of the part to be replaced and then work completed plus the ease of processing of payment it was an outstanding experience. Thanks again.
Every time I bring the car in for said problem it���s never fixed! How does a dealership give an inspection stick with the check engine light on. Do service advisors check on the car before they call to inform you car is ready? Made it very clear I���m in warranty and almost at miles and here we are over miles and check engine light still on, I have called and left messages! No call back! Customer service is absolutely terrible! Completely disrespectful and talked down too! Should inform customers before arriving that no shuttle is available! Hard to be an essential employee at the hospital with no transportation to work and not informed until I���ve dropped the car off. I���ve never had this issue when I dealt with Kris but now that he is gone it���s miserable!!
I usually dread shopping for a new vehicle, but Scot at Pape did a great job. He gladly ordered what I wanted so I didn't have to settle for something on the lot. The process was easy and completely painless and I would definitely use this dealership again and recommend it to friends and family. I am in love with my new Tahoe!
Salesman Edward Myers was excellent, patient and explained all the features of the car and what rebates that I was allowed. I was paying cash for the car. Mary ______financial adviser explained all the information the same way. Edward explained the features of the car and helped set up these features. The experience was friendly, non pushy and very professional. I was so impressed with Edward that I purchased my car two days after we purchased my daughters car.