My appointment this morning was handled professionally and promptly. While conducting the state inspection a couple of items were noticed that needed attention which was not a surprise with the mileage on the vehicle. I was given a quote for the work which I authorized and returned later in the afternoon after I was called that the work was completed. Thank you.
This was my first visit at Pape Chevrolet for service on my new Chevy Trax. Service for my vehicle was completed in a professional manner. The waiting room was comfortable. I was impressed that my vehicle was serviced in the time that was quoted. This has not been my experience with other vehicles at other dealerships in the past. Very happy overall with this visit.
We started our trip in Greenville, ME at 6 am with our old and sick cat. Our 2007 Buick Rainier with 151,000 miles had an engine failure near Waterville, Maine at ~8:30 am. After spending several hours trying to find a way to rent a u-haul or other vehicle, or to find a vehicle to buy, we reached out to a friend in Maine who gave us a person to contact at Pape Chevrolet. We contacted Ben and provides some basic requirements, 1500 Silverado with room for three teenage children, able to tow a camper or snow mobiles, a cover for the bed, and black or dark color. Ben found a truck and was having the cover installed when we finally arrived on a tow truck around 4 pm. We were very happy to buy this truck. It also has a Z71 off road package which is very nice. We were able to get a check from a local credit union and complete the paper work with Jayne by 6 pm. We unloaded the Buick into the covered bed of the truck and then Tim gave us just enough information to safety drive the truck to Richmond, VA. Tim also helped fill the gas tank and got a cord for our IPhone. Overall, Pape Chevrolet helped us get back on the road and complete out trip to Richmond with our cat. Thanks.
I bought this truck one year ago. After about 1000 miles I noticed that my front drivers side tire had a tremendous amount of noise at 55-65 MPH. These tires were tires I had on my previous truck and had them moved to this truck when traded. I never had a problem with the tires on my 2016 silverado. End of December 2022 I brought it in and the mechanic said that it was just tire noise which was normal for the type of tire I have. I did not agree with that, but at the time I was told there was nothing that could be done. Fast forward to my first oil change and tire rotation I did myself. With a different tire on the front of the truck the noise went away. But again after 1000 or so miles the noise returned. This service I brought it in and asked them to do a realignment and oil change. I was notified that it was significantly out of alignment and it was adjusted. I asked why the mechanic would have made zero recommendations a year ago and I was given no explanation. There are multiple items wrong with this situation. 1. The truck was not properly checked when it was traded and then sold to me. To the point that the brakes were grinding when I took it for a test drive. This was fixed before purchase, but I had thought maybe this was a one off item. I now know I should have requested the entire truck to be looked at. 2. How can a mechanic not give any recommendation when the vehicle is brought in for an issue? This tire noise was extremely loud. But I was told that just is the way it is with that type of tire. I do not feel that as someone (me) who is not a mechanic had to figure out the issue and come up with a possible fix, which happened to be correct. 3. When I brought this up to the service advisor nothing was done nor was I given an explanation of a year ago. So here I am with a truck I have had for a year with an issue that was there since it was purchased and I had to pay for a 4-tire alignment and have 2 tires with serious wear issues because of it. How can anyone recommend a service center who is not going to fully diagnose issues but then charge the customer who had to come up with a solution?
I was in the neighborhood of Pape Truck for a Dr. Appintment, so I stopped by 2 hrs earlier than my scheduled appointment . The fine young lady service writer worked me in early. It saved a round trip to Windham and back. Thats what I call over the top customer service
I was impressed with my salesperson, Justin Villacci. He was professional, knowledgeable and pleasant throughout the process of purchasing my 2024 Chevy Trax. I felt confident and valued as a customer.
The customer service at the Truck Center is excellent! The communication settings up my appointment and discussing my service needs was very helpful. I feel confident that my vehicles are in good hands with Pape Truck Center.