The problem was not solved. I did not discover that it was not resolved until the next day. But when I called to report that there is still a problem, I was offered an appointment for reassessment of the issue to fit my schedule. The three stars above are not five only because the problem was not resolved. But historically, the service department does a great job and is easy to work with and accomodating. I gave 3 stars because a reasonable effort was made to fix the problem the first time.
Ben Welch was our sales guy. He came in on the weekend to meet with us (an off day for him I think), and was so personable and a delight to work with. He made us feel totally welcomed, comfortable with our requests, and was very happy to work with us and find the best deal. He had a great sense of humor, very knowledgeable, and just an all around nice human being to do business with! Also, Jayne Campbell worked with us on the financing. She was also great to work with, very friendly, very knowledgeable, and very efficient. You can tell both Ben and Jayne were happy to be working at Pape, both spoke highly of the company, and how it was such a great place to work. What a great place! What a great experience for us, and we will always come back to Pape and continue to recommend it! We previously purchased a Subaru at Pape Subaru, also a great experience. Our second Pape experience was just as good, if not better than the first. Thank you Ben and Jayne!!!
Just my free first service. Our driver, ray or Roy, was super nice. He gave us a ride to our apt, and picked us up, brought us BM back to Pape and my equinox was ready. All checked out for our trip to Florida
Mike in the service department is great. Always finds a way to fit me in. Unfortunately, this time, the fix wasn't the fix. The check engine light has come back on within a day of when it was supposedly fixed. I know this is a computer issue but the fix was a very expensive filter. Now I have to take the truck back in which is pretty inconvenient. It would be nice in these situations if the dealer offered a loaner program.
Have purchased here before so when I was in for service Ben ordered me a new truck. Took a while for GM to deliver but it came. Have had very good service and sales so didn't shop around just a repeat customer