Scheduled appointment for a routine oil change -- Brought car in and received call that battery was failing--- (i have to admit I thought something may be going on as when i went to start it before going it - it didn't start right up, but i thought i just didn't turn key all the way). I was able to get a new battery. I now feel better about taking a road trip without worrying about getting stuck. Michael and his team always take care of their customers. It is like having an extended family.